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MOSS Emergency? Emergency SharePoint Rescue
1st line response within 1hr, Consultant engagement within 2hrs (between hours of 8am – 8pm GMT) - £99 per hour

SharePoint Diagnostics Service Highly recommended assessment of current SharePoint environment and highlight potential problem areas inclusive of 1 days active consultation

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SharePoint Performance Tuning Detailed farm, server, web application, site collection and site-level analysis inclusive of 2 days active consultation with MCTS Qualified SharePoint.

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1Choose a Pricing Plan
2Pay for Instant Support
3Get SharePoint Support

Bronze

£399 per month

Initial Diagnostics service

Email Support
(Mon – Fri, 9am – 5.30pm)

Phone Support
(Mon – Fri, 9am – 5.30pm)

Max.6 hour response time

Discounted Web Part fees

Max hours per month - 4

Weekday support
only

Silver

£599 per month

Initial Diagnostics service

Extended Email Support hours
(Mon – Fri, 8am – 8pm)

Phone Support
(Mon – Fri, 9am – 5.30pm)

Max. 4 hour response time

Discounted Consultation fees

Max hours per month - 10

Weekend Support
1 incidents per month

Gold

£799 per month

Initial Diagnostics service

Extended Email Support
(Mon – Fri, 8am – 8pm)

Extended Phone Support
(Mon – Fri, 8am – 8pm)

Max. 2 Hour Response Time

Discounted Consultation Fees

Max hours per month - 14

Weekend Support
2 incidents per month

Emergency

£99 per hour

Extended Email Support
Mon to Sun (8am to 8pm)

Extended Phone Support
Mon to Sun (9am to 5pm)

Max. 2 Hour Response Time

Max. 1 Hour Consultant Engagement

Discounts available for block purchases of support hours

Purchases in bulk can be used as and when within a 6 month period

How do I sign up?

After selecting a support package that suits you and your company please proceed to the payment stage and pay for your support package.

What happens next?

Once we have received your payment we will be in touch to introduce ourselves and allocating you with a Microsoft Certified SharePoint Consultant. Your consultant will get to work straight away working on your issues to get them resolved as quickly as possible.

How do I get support?

Depending upon the package you choose one of our consultants will be in touch to provide support either via a remote desktop connection using LogMeIn or alternatively come and visit your office location.

What are the benefits of SharePoint Support?

Streamlining: Streamline workflow and increase effectiveness.
Performance: Improve performance of your SharePoint server.
Training: Learn to use your SharePoint environment effectively.

Frequently Asked Questions

Monday, 23 August 2010 17:28 Last Updated on Thursday, 16 September 2010 17:43 Written by Administrator

What is SharePoint?

Portal Collaboration Software.

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What is a Meeting Workspace?

A meeting workspace is a place to store information, attendees, and tasks related to a specific meeting.

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What is a Document Library?

A document library is where you upload your core documents. They consist of a row and column view with links to the documents. When the document is updated so is the link on your site. You can also track metadata on your documents. Metadata would consist of document properties.

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What is the difference between SharePoint Portal Server and Windows SharePoint Services?

SharePoint Portal Server is the global portal offering features like global navigation and searching. Windows SharePoint Services is more content management based with document libraries and lists. You apply information to certain areas within your portal from Windows SharePoint Services or directly to portal areas.

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