MOSS Emergency?
Emergency SharePoint Rescue
1st line response within 1hr, Consultant engagement within 2hrs (between hours of 8am – 8pm GMT) - £99 per hour
1st line response within 1hr, Consultant engagement within 2hrs (between hours of 8am – 8pm GMT) - £99 per hour
SharePoint Diagnostics Service
Highly recommended assessment of current SharePoint environment and highlight potential problem areas inclusive of 1 days active consultation
Find out more
Find out more
SharePoint Performance Tuning
Detailed farm, server, web application, site collection and site-level analysis inclusive of 2 days active consultation with MCTS Qualified SharePoint.
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Find out more
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- 1Choose a Pricing Plan
- 2Pay for Instant Support
- 3Get SharePoint Support
Bronze
£399
per month
Initial Diagnostics service
Email Support
(Mon – Fri, 9am – 5.30pm)
(Mon – Fri, 9am – 5.30pm)
Phone Support
(Mon – Fri, 9am – 5.30pm)
(Mon – Fri, 9am – 5.30pm)
Max.6 hour response time
Discounted Web Part fees
Max hours per month - 4
Weekday support
only
only
Silver
£599
per month
Initial Diagnostics service
Extended Email Support hours
(Mon – Fri, 8am – 8pm)
(Mon – Fri, 8am – 8pm)
Phone Support
(Mon – Fri, 9am – 5.30pm)
(Mon – Fri, 9am – 5.30pm)
Max. 4 hour response time
Discounted Consultation fees
Max hours per month - 10
Weekend Support
1 incidents per month
1 incidents per month
Gold
£799
per month
Initial Diagnostics service
Extended Email Support
(Mon – Fri, 8am – 8pm)
(Mon – Fri, 8am – 8pm)
Extended Phone Support
(Mon – Fri, 8am – 8pm)
(Mon – Fri, 8am – 8pm)
Max. 2 Hour Response Time
Discounted Consultation Fees
Max hours per month - 14
Weekend Support
2 incidents per month
2 incidents per month
Emergency
£99
per hour
Extended Email Support
Mon to Sun (8am to 8pm)
Mon to Sun (8am to 8pm)
Extended Phone Support
Mon to Sun (9am to 5pm)
Mon to Sun (9am to 5pm)
Max. 2 Hour Response Time
Max. 1 Hour Consultant Engagement
Discounts available for block purchases of support hours
Purchases in bulk can be used as and when within a 6 month period
- How do I sign up?
After selecting a support package that suits you and your company please proceed to the payment stage and pay for your support package.
- What happens next?
Once we have received your payment we will be in touch to introduce ourselves and allocating you with a Microsoft Certified SharePoint Consultant. Your consultant will get to work straight away working on your issues to get them resolved as quickly as possible.
- How do I get support?
Depending upon the package you choose one of our consultants will be in touch to provide support either via a remote desktop connection using LogMeIn or alternatively come and visit your office location.
- What are the benefits of SharePoint Support?
- Streamlining: Streamline workflow and increase effectiveness.
- Performance: Improve performance of your SharePoint server.
- Training: Learn to use your SharePoint environment effectively.
More Frequently Asked Questions
Monday, 23 August 2010 17:28
Last Updated on Thursday, 16 September 2010 17:42
- What is a Web Part?
Web parts consist of xml queries to full SharePoint lists or document libraries. You can also develop your own web parts and web part pages.
More Details- What is the difference between a document library and a form library?
Document libraries consist of your core documents. An example would be a word document, excel, powerpoint, visio, pdf, etc… Form libraries consist of XML forms.
- What is a web part zone?
Web part zones are what your web parts reside in and help categorize your web parts when designing a page.
- How is security managed in SharePoint?
Security can be handled at the machine, domain, or sharepoint level.
Latest Client Fixes
FIXED: 31.08.10 @ 12:31 EST. Fixed SharePoint Permissions Error.
RESTORED: 29.08.10 @ 18:53 EST. Email into MOSS 2010 restored.
RESTORED: 28.08.10 @ 23:14 EST. Fixed MOSS 2010 Environment.
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